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Grievance Redressal Cell

Preamble

Rai University is committed to providing a safe, fair and harmonious learning and work environment to all of its students and staff members – teaching and non-teaching. In the same context, Grievance RedressalCell has been set up at Rai University. It has been set up in accordance with the UniversityGrants Commission regulations 2012 (The Gazette of India, March 23-29, 2013), for handling day-to-day grievancesrelated to students, parents and staff members both teaching and non-teaching.

Grievance Redressal Cell facilitates the resolution of grievances in a fair and impartial manner involving the respective department, section and / or institute representatives maintaining necessary confidentiality.

Any stakeholder with a genuine grievance may approach Grievance Redressal Cell to submit his / her grievance in writing or send through e-mail on rugrcell@raiuniversity.edu

Objective

To ensure a fair, impartial and consistent mechanism for Redressal of varied issues faced by the stakeholders;
To develop a responsive and accountable attitude among the stakeholders and there by maintain a harmonious atmosphere in the University campus;
To ensure that grievances are resolved promptly, objectively and with sensitivityand in complete confidentiality;
To ensure that the views of each grievant and respondent are respected and that any party to a grievance is neither discriminated against nor victimized; and
To advise stakeholders to respect the right and dignity of one another, and to conduct themselves with cordiality

Definitions

Grievance

Grievance means a complaint that includes any kind of discontent or dissatisfaction or negative perception, arising out of anything connected with University that a student or parent or staff member thinks, believes, or even feels, is unfair, unjust or inequitable

Grievant

Grievant means a student, parent, staff member or group of students or parents or staff members submitting the grievance

Days

The term, Days, means working days excluding Sundays, Holidays or Vacation days as indicated in the academic calendar. In counting days, the first day shall be the first full working day following the receipt of the grievance.

Grievances Redressal Cell

Grievance Redressal Cell shall handle the process of Grievance Redressal. It shall be guided by the principles of natural justice while redressing the grievances. The Cell shall consider only formal grievances, received via email at rugrcell@raiuniversity.edu or in person to GRC'S Chair Person, and shall put its best efforts for prompt redressal of Grievance.

Grievances Redressal Cell Committee

Click Here

Applicability

Grievance Redressal Cell and all its rules, regulations including decisions will be applicable to all the students, parents, staff members, and other stakeholders of the University during their stint in the University and stay on the University Campus.

Types of Grievances

Type of Grievance	Specification
Academic related issues	Admissions, Examinations, Assessments, Evaluation, Library facilities, Issuance of certificates, Add-on courses, Research related issues, etc.
Extension & Extracurricular	Students club registration, Award of non-academic credits, Physical Education, etc.
Amenities & Maintenance	Hostel facilities - Allocation of rooms, Standard of the meal, Wi-fi internet connectivity, Utility-stores, Computer facilities, Drinking water , Sanitation & hygiene, Maintenance, Medical facilities, etc.
Placements & Internships	On-campus or off-campus interviews, soft skills training, Internships, etc.
General administration	A collection of fee-on-line fee payment gateway, ID cards, Scholarships, HR related issues, Transportation, etc.
Other related issues	Safety & Security, Discipline, Misbehaviors, Emergency services, etc.

Procedural Steps and Guidelines to Follow:

Procedural Steps	Click Here
Submission of Grievances	Click Here

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